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COS

CUSTOMER SERVICE

Terms fo Use

Article 1 Purpose

These terms and conditions apply to internet-related services (hereinafter referred to as “services”) provided by websites such as online malls, cosstore.com, and stories.com (collectively, “online malls”) operated by Hyundai Department Store Co., Ltd. (hereinafter referred to as the “company”). ”), the purpose is to define the rights, duties and responsibilities of the “company” and “users”.

Article 2 Definitions

  1. “Online mall” refers to a virtual business place set up by the “Company” to provide goods or services (hereinafter referred to as “Goods, etc.”) to users by using information and communication facilities such as computers to trade goods, etc. , is also used in the sense of a business operator operating an “online mall”.
  2. “User” refers to a person who accesses the “Mall” and uses the services provided by the “Mall” in accordance with these terms and conditions.
  3. “Member” refers to a person who has registered as a member in the “Mall” and can continuously use the services provided by the “Mall”.
  4. “Non-member” refers to a person who uses the service provided by the “Mall” without registering as a member.
  5. “Dormant member” refers to a person who loses membership due to not logging in for more than one year (365 days) from the last access date of the “Online Mall”.
  6. “Overseas delivery service” refers to a service that assists overseas delivery through the overseas delivery network with which the “online mall” has a business partnership when the “user” separately requests for overseas delivery of “goods, etc.” incidental to the purchase contract says
  7. “The Money” is a member-only service of the “company” and refers to points paid by the “company” according to the standards set by the “company” such as the member’s service use or purchase performance.

Article 3 Specifying and Revision of Terms and Conditions

  1. The initial service screen of the “online mall” so that the “company” can easily know the contents of the terms and conditions, name, business registration number, contact information (telephone, fax, e-mail address, etc.) Post on (front). However, the contents of the terms and conditions can be viewed by the “user” through the connection screen.
  2. Before the “user” agrees to the terms and conditions, the “company” shall provide a separate connection screen or pop-up screen so that the “user” can understand important contents such as withdrawal of subscription, elivery responsibility, and refund conditions among the contents stipulated in the terms and conditions. You must obtain confirmation from the “user” by providing it.
  3. “Company” refers to 「Act on Consumer Protection in Electronic Commerce, Etc.」, 「Act on Regulation of Terms and Conditions」, 「Framework Act on Electronic Transactions」, 「Electronic Signature Act」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」; These Terms and Conditions may be amended to the extent that they do not violate relevant laws such as Act on Door-to-door Sales, Etc.」, Basic Consumer Act」, and 「National Tax Act」.
  4. When the “company” revises the terms and conditions, the date of application and the reason for the revision shall be specified and notified along with the current terms and conditions on the initial screen of the “company” from 7 days before the effective date to the day before the effective date. However, if the contents of the terms and conditions are changed unfavorably to the “user”, it will be notified with a grace period of at least 30 days in advance. In this case, the "Company" clearly compares the contents before and after the revision and marks the "User" for easy understanding.
  5. When the “company” revises the terms and conditions, the amended terms and conditions apply only to contracts concluded after the effective date, and the provisions of the terms and conditions prior to the revision apply to contracts already concluded before that date. However, if the "user" who has already signed a contract sends the intention to be subject to the provisions of the amended terms and conditions to the "company" within the notice period of the amended terms under Paragraph 4 and obtains the consent of the "company", the provisions of the amended terms and conditions This applies.
  6. Regarding matters not stipulated in these terms and conditions and interpretation of these terms and conditions, the 「Consumer Protection Act in Electronic Commerce, Etc.」,「Act on Regulation of Terms and Conditions, Guidelines for Consumer Protection in Electronic Commerce, etc.」 established

Article 4 Provision and change of service

  1. The “Company” performs the following tasks.
    1. Provision of information on goods or services and conclusion of a purchase contract
    2. Conclusion of purchase contract and delivery of goods or services
    3. Other tasks determined by the “company”
  2. The “Company” may ch ange the contents of the goods and services to be provided by the contract to be concluded in the event of a change in the quality or technical specifications of the “Goods, etc.” In this case, the contents of the changed goods and services and the date of provision shall be specified, and the contents of the current goods and services will be immediately notified to the place where they are posted.
  3. In the event that the contents of the service contracted with the “user” to be provided by the “company” are changed for reasons such as out of stock of “goods, etc.” or changes in technical specifications, the reason is immediately sent to the address that can be notified to the “user” Notice.
  4. In the case of the preceding paragraph, the "Company" compensates the "User" for damages caused by this. However, this is not the case if it is proved that there is no intention or negligence of the “company”.